What would you change if your company had to maintain the same output with 75% fewer people? This series examines how to redesign work around AI and automation. The staffing target is a design challenge: test changes against real customer outcomes before deciding how many people the work needs.
Start with Part 1Part 1 · Start here
A busy company can need too many people because its work depends on repeated handoffs and checks. Start with one customer result, remove work that serves only the old structure and test the replacement before changing staffing.
Part 2
Departments can meet their targets while the customer still gets a poor result. Organize around clear outcomes with named human owners, bounded authority and shared standards. Let the remaining workload determine staffing rather than starting with a smaller org chart.
