Topic paths

Start with the article that establishes the model, then follow the implementation and the production notes. Each path is ordered for reading, not publishing date.

AI systemsAgents, tool calling, evaluation, model behavior, and the systems around them.ReliabilityValidation, retries, observability, and the production conditions that make systems dependable.

Read a series

The AI Operating Model in PracticeBuilding an AI agent is not the same as building an organization that can operate AI systems. This series follows the technical, operational and organizational decisions needed to move from experiments to reliable production: permissions, product ownership, behavior tests and controlled releases.